COVID 19 Community Tech Support Volunteer VIRTUAL

Community Tech Support Volunteer
What is a Community Tech Support Volunteer? During this crisis, many people now need to use technology for education, employment, information, and to meet with healthcare providers. To help people with their technology needs, the University of Pittsburgh is establishing a virtual Community Tech Help Desk, open to members of the public. We are looking for volunteers willing to be trained so that they can provide neighbor-to-neighbor assistance. 
 A Tech Support Volunteer will aid in the National Response to the COVID-19 Outbreak by remotely assisting community members in: 
●	The use of computers and technology related to MS Office applications, e-mail, software, electronic resources and general internet applications. 
●	Using printers, copiers, scanners and fax machines.
●	Using phone devices and tablets.
●	Connecting to wi-fi networks with wireless mobile devices and laptop computers. 
●	Answering basic questions regarding computer usage.
●	Troubleshooting minor software problems.
Who are we looking for to be Tech Support Volunteers?
University volunteers who:
●	Have access to a phone, a computer and the internet;
●	Are willing to participate in an online training program; 
●	Have used MS Office 2016, printing, internet browsers, e-mail, a personal computer and portable devices; 
Training will be provided via LinkedIn Learning for topics such as:

•	How to provide tech assistance for beginners
•	Basic computer use: MS Office 2016, printing, Internet browsers, the Cloud, e-mail, 
•	Basic hardware: Personal computers, peripherals, and portable devices.
•	Teaming platforms: Microsoft Teams, Skype Conferencing, Zoom Conferencing, Google Hangouts Conferencing.
•	Operating systems: Windows 10, Linux, and Mac operating systems.